Platform role
- Eazika is a platform that connects customers with nearby local shops.
- Eazika does not sell products directly.
Account & details
- Customers must provide correct mobile number and address for order delivery.
- Wrong details may cause order cancellation.
Location permission
- Location access helps show nearby shops and delivery availability.
- You may continue without live location, but service accuracy may reduce.
Orders
- Once an order is placed, it is sent to the selected shop.
- Order acceptance depends on shop availability.
Pricing & payment
- Product prices are decided by the shop.
- Orders can be placed with Cash on Delivery (COD). Payment will be collected at the time of delivery.
Delivery
- Delivery time is estimated and may vary due to traffic, weather, or shop delay.
- Eazika is not responsible for delays caused by shops or riders.
Cancellation & refund
- Cancellation and refund depend on shop policy.
- Once the order is prepared or dispatched, cancellation may not be possible.
Product quality
- Product quality, freshness, and quantity are the responsibility of the shop.
- Any issue should be reported immediately through support.
Ratings & reviews
- Customers can give honest ratings and reviews based on their experience.
- Fake or abusive reviews may be removed.
Misuse of platform
- Fake orders, abuse, or fraud may lead to account suspension.
Changes to terms
- Eazika may update these terms anytime.
- Continued use means you accept the updated terms.
Support
- For any issue, customers can contact Eazika support through the app.
By using Eazika, you agree to these terms and conditions.